We can make all kinds of guesses about the driver, but the code from netflix is the key. The screen goes black for a few seconds, then comes back with HDMI (I am currently using HDMI input for display) in the top left. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. In this situation, you can only see the black screen but hear the sound from your device. From the PS4 home screen, select Settings.. I've contacted Netflix support a couple of times, apparently, they don't know their own error codes because they tell me it's not their fault. I am guessing it's some HDCP-issue, but I can't find any further information on the topic. Could be accurate, might just be bad luck with the switch not "removing" HDCP signals or whatever. Seriously, netflix (or their contractor) wrote the app. Black screen with sound; Black screen with no sound; Black screen with sound. I unplugged my second monitor and when I plugged it back in, the screen remained black. I still have all of the controls and slider and I still get sound, but the video is just a black screen. XD. But not mine. For more complete information about compiler optimizations, see our Optimization Notice. https://discord.gg/2EDwzWa, Press J to jump to the feed. I have had this monitor for 4 days and from yesterday every now and then the screen will go black. Also, Netflix received my ticket, since they referred to previous conversations I had with their support, always telling me it's not their issue. Sony BDP-S590 when launching the Netflix app, contact your device manufacturer or use a different Netflix-enabled device to … Something something..." and the error code " u7361-1254-80004004". Hope it helped and if it didn't Call a preist because your computer is full of deamons! Select Video Output Settings.. Google doesn't return any results for the error code either. Everything else works fine, videos through a webbrowser work fine, videos through a media player work fine, it is purely video through the Netflix … They tell me they don't know their own error code and it's not their end. "I've contacted Netflix support a couple of times, apparently, they don't know their own error codes because they tell me it's not their fault.". then restart chrome and open the full screen mode on the second monitor and the option should pop up and it will remain functioning Thank you for posting in the Intel Community. Be sure to check out the Discord server, too! Today; something new happened, I left Netflix in a … If you manage to fix the Netflix black screen and you’re able to stream Netflix shows or movies, then the problem is that your account doesn’t have admin rights. I can stream Netflix just fine when I play it using my Chrome browser. After ruling out the individual video's error, try to restart your device. If nothing helps and still see a black screen on, e.g. That would narrow things down by ruling out a somewhat "defective" HD630 (driver), but still put me back to where I am right now?! You might want to start going down that path. At least this way I know it is not the GPU, but rather an issue with the cpu/onboard vga. Black Screen. One thing though: removing/disabling the RTX card will only narrow down whether or not video output is working in general, right? This would happen continuously every 10 second of so during playback. Netflix resorts to the utilization of special promotional image/effect at times during specific event season. Solution 1. If in case that you were able to play another video perfectly, then that means the previous video you are trying to play occurs a problem. As I said, general video output works fine for anything, even Netflix on Chrome; that's why I'm guessing it's an HDCP issue or similar. Again, just looking for anything I could try within the driver for the chipset, the CPU/integrated graphics or whatever. Let’s start our troubleshooting. Also, it is always beneficial to use the latest version … In a moment of divine inspiration I realised I could just watch Netflix through my web browser, I logged in, played a vid and the screen went blue. The Solution. I noticed in your netflix error code "80004004". When opening Netflix in Chrome (or any other browser), I have no issues on either screen. To get back to watching Netflix, please contact Samsung and ask … Main video card and monitor is an RTX2070. My new HP Omen plays the content fine on my laptop screen but when I connect it to a TV using an HDMI cable I get the audio and sub titles on the TV but no video. Follow the below method to fix this problem. The solution is simple. I'm having trouble figuring out how to watch Netflix on the virtual desktop app. If turning off G-Sync fixes the black screen happening, a driver fix or a new DP cable is in order. I was able to watch Netflix on my Samsung Smart TV until about a few days ago. If anyone could give me a simple step by step guide I'd appreciate it. Press question mark to learn the rest of the keyboard shortcuts. Try Netflix again; If, however, you get a black screen and no sound when you try to play anything on Netflix on your device of choice, this is the help page for … Using an outdated version of Google Chrome without the latest features might cause Netflix black screen sometimes. Netflix needs to escalate your inquiry to the next level or more to get you the answer. Bad PSU: The Power Supply Unit is known to be the most common culprit of making your monitor go black.Since this supplies the power to your motherboard, it might be possible that correct voltages are not delivered properly. But it never shows any video :/ What's interesting is that if I start the video on my laptop screen it works just fine, but when I move it over to my second screen it goes black, but only for the portion of the window that's on secondary screen. Were you able to complete the testing? no, I have not yet gotten closer to resolving this. But, when I try to play Netflix using Safari (version 10.0), I get one or two frames of video, and then a black screen. Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. Thanks in advance. I believe this is an issue with the app not querying the HDCP status to the 2nd GPU in your set up Intel® graphics (only querying the 1st GPU, NVIDIA®). Anyway, the Dell U2412M that I had as the primary monitor became the secondary monitor. The first time this happened I was playing Minecraft. Onboard graphics are switched on in the BIOS. NETFLIX – BLACK SCREEN / NO PICTURE ON SCREEN. Ok, I will see if I can get to it, but it might take a couple of days. I am using the i5-9400 on a Gigabyte Mainboard (B360-Chipset). And, likely not the cause, but you do have the latest bios from gigabyte, right? Hi, I have this strange issue where when watching Netflix in either IE11, Edge or Netflix App in full screen mode the display would sometimes flicker or goes black for a few seconds then back to the video. Each made attempts to engage further with the viewing audience of a program through social interaction. Method 1: Update your Google Chrome. I also tried switching Displays (main/secondary), the issue persists. Turn HDR Off.. They can't give me any details on what the error code even means or points at (hardware, software, driver, version, connection, account, whatever else the issue could be with). Select HDR.. The three commercial FTA broadcasters associated with second screen experience apps are Seven with Fango, Nine with Jump-in and Ten with Zeebox, which later became Beamly. Have you been able to collect the information requested? Netflix support is simply a bot or a script they go through, either way, not helpful. When I open the Netflix-App, I can use it on my main monitor without issues, but I can't get it to work on my 2nd screen. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. lol no, it is NOT just the netflix app. But sometime in the last six months, the scondary monitor lost the ability to play videos via the Netflix app. As in, if I use only the 630, I am quite sure Netflix will work, but that would only confirm that the HD630 is able to display the content alright and that communication from the Netflix App to the HD630 is working properly. After reviewing the information provided on the thread I would advise testing the system without the discreet video card installed, using the system only with the Intel® graphics. And I am as irritated as you are; if the app gives me an error code, there must be something that triggers it and something it points to. Then the same happened around 20 minutes later, i was also on Minecraft then. If you are using Netflix app and fail to launch it with a black screen, then you can go to update your Windows. What port are you using on the motherboard for the video output? Are you using Intel graphics (the onboard graphics) or nvidia graphics for this second monitor? To fix Netflix black screen with sound follow the following steps.. 1.1 Update Browser. Video cable: The video cable whether is an HDMI or VGA connecting the monitor to your PC might be broken or damaged. If you are using a first-generation Playstation VR (CUH-ZVR1) on a PlayStation 4 Pro, your problem may be caused by an HDR setting. Lock . This issue did not occur on my old system, and since any other content is being displayed fine, I am quite sure it is an issue with either the onboard-chip or the HD630. When opening Netflix in Chrome (or any other browser), I have no issues on either screen. go to the silverlight options for netflix (right click the enter full screen mode) then permissions and remove the netflix line. When I open the Netflix-App, I can use it on my main monitor without issues, but I can't get it to work on my 2nd screen. Netflix has the source code. 0 Recommended Answers 3 Replies 8 Upvotes From my mobile phone (Nokia), when i want to cast Netflix all is fine. I'm using the Intel GFX (HD 630) for the second monitor. Monitor randomly goes black for one second at a time I have a relatively new monitor and computer system (bought May 2003) and in the past few months, the monitor will go completely black for about one second and then come back on randomly throughout the day. The on screen display would not show up and windows display settings didn't help so my solution was to restart my pc. chromecast android screen casting black screen - Netflix Ok. Pin . Ok, so you want Intel to debug an application that it does not have the code for? Issue. In this case, you can ask for rights on your account. I'm not sure when exactly, I ignored the issue for a while assuming it would be a simple fix but now I really want to watch something whilst working and just can't figure it out.. Again, the issue only occurs within the Netflix-App, not the webplayer, which is why I am unsure of whether it's an HDCP-issue. When the restarting also fails, update or even reinstall the whole app. The first thing to know would be whether you are watching Netflix * inside of an internet browser window * in a Netflix App, like the Google Play app, or inside the Chrome browser, or on a phone, tablet, phablet, laptop. Video plays back fine if the Netflix window is on primary monitor but if I drag it to the secondary it goes black, if I then fullscreen it, the screen goes blue. I've tried using different displayports, deleting and reinstalling display adapter, uninstalling and reinstalling Netflix app, altering various setting in both the Radeon and Windows display settings, I even tried installing a codec pack (because a decade ago that resolved most video issues) but nothing.. Select Sounds and screen.. Here's a shittly drawn example. That is a microsoft error code, 0x80004004, which means operation aborted. I'm using my i5-9400 for a 2nd screen connected to my Win10(64)-PC. I would contact netflix regarding their app and error code. Some black screen problems have been resolved by recent driver fixes, others have been resolved by firmware updates to the monitor/TV, and yet others have been fixed by a new, certified DP cable. If you see the black screen on Netflix on your mobile phone, firstly play another video to check whether it is the problem with that individual video. Everything else works fine, videos through a webbrowser work fine, videos through a media player work fine, it is purely video through the Netflix app. To change the setting, follow the steps below. Update Windows. I tried an HDMI switch yesterday, so basically the video output is hd630 - switch - monitor, but that didn't resolve the issue either. What was the outcome? One more thing - you may want to make sure you are running the latest DCH driver for your processor: https://downloadcenter.intel.com/download/29074?product=134898. Hybrid graphics implementation is not supported by Intel® (It is set on the system BIOS and implemented by the operating system), thus I recommend testing with only Intel® Graphics and if the issue disappears report it to Netflix since they own the application. Yes of course it does. Clear cookies from your web browser. Thank you very much for your input and the hint towards the MS error code. Your device is experiencing a hardware or software problem that only Samsung can solve. I didn't like using the Netflix app and found the web browser works better, New comments cannot be posted and votes cannot be cast, More posts from the techsupport community, Stumped on a Tech problem? Primary monitor is 1920x1200 and connected via HDMI, Secondary monitor is 1600x1200 and connected via an active displayport adapter. My secondary monitor apparently hates Netflix, please help me. I keep having a black screen when I go to play videos. Ask the tech support reddit, and try to help others with their problems as well. I will look into it that way, see what comes up. I’ve had this problem when setting up dual monitors before. Turns out its a copy protection scheme by MSFT and Netflix. If, when accessing Netflix App on your LG webOS TV, it turns out TV screen is black while no image will display, please refer to the following explanation and troubleshooting steps. Also, I don't know if there is a way to disable the RTX from within the BIOS, but I don't really feel inclined to start running hardware maintenance. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV. Also, the error code as posted above does not appear in any search result. Try Netflix again. If you are still getting a black screen, please try Netflix again in 20 minutes. I am just wondering if there is anything known about the driver, either for the chipset or the HD630, that has anything to do with video output, HDCP-settings, any other DRM options, anything to setup in the driver or anything. I can drag the app over, enter full screen, the preview-clips work just fine, but when starting any show, I get an "Whoops. Contact Samsung. Hello, I was hoping someone could shed some light on why my secondary monitor will no longer display the Netflix app. Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. Currently googling around, can't seem to find much about the "operation aborted" in regard to Netflix yet. I am trying to watch Netflix with Microsoft Edge for that max bit-rate. 144Hz is just the monitor refresh rate (the number of times a second it refreshes the image) and nothing to do with the frame rate you are sending it which is something completely different. It can take this long for the app to complete setup. For years this setup has worked without a hitch, I work on the primary screen and use the secondary for web browser, videos, music etc.. Then everything goes back to normal as if nothing had ever happened. The error code I get follows the standard Netflix-error format, which seems to be "UXXX-XXXX-XXXXXXXX", many variations of which google will find. Removing the RTX will probe if the app is having this issue while running on a hybrid set up; if after the testing of the system running only with Intel® graphics the app does not present any issue the test result it will give you enough evidence to report this to the app developer (Netflix) since it clearly shows that there is a problem with the app code when running on hybrid graphics configurations. I haven’t heard back from you; please contact us if you have any additional questions. I don't mean to come off as ignorant or lazy, but this issue is just baffling to me. Yes to both, got the latest drivers for the mainboard/chipset as well as the CPU, BIOS is version F15, the latest listed. Drivers are up to date, for the RTX, the HD630 as well as the mainboard, any other video output works perfectly. I can drag the app over, enter full screen, the preview-clips work just fine, but when starting any show, I get an "Whoops. ... A wifi repeater may cause a micro second delay. So frustrating. Whenever I would, the U2412M (using DVI-D cable) would either go black immediately or would stay on for a few minutes before going to a black screen and then repeat this on/off cycle. These solutions have resolved the Netflix black screen issue for some users, you can feel free to have a try. To disable the screen saver while playing a movie, or sending output in fullscreen to a second monitor, or even to detect that a mouse click is on a different monitor than the one where the SL app is running full-screen on would require doing calls to some core parts of the system OS. Video plays back fine if the Netflix window is on primary monitor but if I drag it to the secondary it goes black, if I then fullscreen it, the screen goes blue. How to Toggle Full Screen Mode On and Off in Microsoft Edge in Windows 10 Microsoft Edge is a new web browser that is available across the Windows 10 device family. Turn off HDR. Both monitors worked fine except when I would watch HBO, Hulu, or Netflix. So it might be related to what was said above previously: https://forums.intel.com/s/question/0D70P000006V2NwSAK. This has to do with an issue of hooking up a second monitor to your system, but no picture showing on the screen on one of your monitors. When you get a black screen on the Netflix app that you are using on your smartphone, then you can simply try to play another video and see if the video will not show you a black screen.
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